Don't miss our holiday offer - up to 50% OFF!
Terms of Service
Acceptance of Terms
These Terms of Service govern every purchase, browse, and interaction on jjyxsandals.com. Kin Kwok Limited operates this website and sells women's footwear through it. By placing an order or using any part of this website, you accept these Terms of Service in full. If you do not accept these terms, do not use this website and do not place an order.
Eligibility and Account Responsibility
You must be at least 18 years old and legally able to enter a binding contract to place an order with Kin Kwok Limited. You agree to provide accurate, current, and complete information during checkout. You are responsible for maintaining the confidentiality of your account credentials and for every activity that occurs under your account. Notify Kin Kwok Limited immediately at [email protected] of any unauthorized use of your account.
Product Information and Order Accuracy
Kin Kwok Limited describes every pair of shoes with details on material, sizing, color, and heel height. You are responsible for reviewing the size chart and the product description before you confirm an order. Once an order is submitted, it enters processing immediately. Color representation depends on your screen settings, and minor variation between a photograph and a physical shoe does not constitute a defect.
Pricing and Payment
All prices appear on jjyxsandals.com in the currency displayed at checkout. Kin Kwok Limited may adjust prices at any time before you submit an order. You authorize Kin Kwok Limited to charge your selected payment method for the full order value, applicable taxes, and shipping fees at the moment of purchase. Payment must clear before an order is dispatched.
Shipping and Delivery
Kin Kwok Limited dispatches orders to the address you provide at checkout. You are responsible for supplying a complete and correct delivery address. Risk of loss passes to you when the carrier records delivery at that address. Kin Kwok Limited does not control carrier schedules and does not guarantee a specific delivery date.
14 days No-Reason Refund Policy
Kin Kwok Limited grants every customer a 14 days no-reason refund policy. You may request a refund for any purchased pair of shoes within 14 days of the delivery date, and you are not required to state a reason. The 14 days period begins on the date the carrier records delivery. To request a refund, contact [email protected] and provide your order number. Returned shoes must be unworn, unaltered, and accompanied by their original packaging. This policy applies to every order and every customer.
Refund Processing Time
Refund processing and the arrival of funds in your account take at least 14 days from the date Kin Kwok Limited approves your request. This 14 days window covers inspection of the returned shoes and the transfer initiated by the payment provider. PayPal refunds take at least 14 days, and due to local laws, PayPal refunds in some regions may take up to 30 days. You accept these timelines when you place an order on jjyxsandals.com.
Damaged or Defective Items
You must submit any claim for a damaged or defective item within exactly 7 days of receipt. Contact [email protected] with your order number and clear photographs of the damage. A claim submitted after the 7 days window closes is not eligible for replacement or refund.
Intellectual Property
All text, images, and design elements on jjyxsandals.com belong to Kin Kwok Limited. You may not reproduce, distribute, or resell any portion of this website without written permission from Kin Kwok Limited.
Prohibited Conduct
You may not use jjyxsandals.com for fraudulent purchases, submit false refund claims, attempt to access restricted systems, or interfere with the operation of the website.
Limitation of Liability
The liability of Kin Kwok Limited for any order is limited to the amount you paid for that order. Kin Kwok Limited is not liable for indirect losses arising from the use of this website.
Governing Law
These Terms of Service and every dispute arising from them are governed exclusively by Hong Kong law. The courts of Hong Kong hold exclusive jurisdiction over any proceeding connected to these terms or to a purchase made on jjyxsandals.com.
Changes to These Terms
Kin Kwok Limited may revise these Terms of Service at any time. The version published on jjyxsandals.com at the moment of your order governs that order.
Contact Information
Direct every question about these Terms of Service, an order, a refund, or a damaged item claim to [email protected] or +852 6233 5509. Written correspondence may be sent to 12/F, Causeway Bay Commercial Building, 3 Sugar Street, Causeway Bay.